Careers

EZECOM, Cambodia’s premium internet service provider, was found in 2007 to serve the rapidly expanding business and residential market in Cambodia. Our company has incorporated its own fibre optic, world Class Data center, MPLS, VPLS, Cloud services and other VAS services for enterprise solutions with our world class 24/7 technical support.

We are now looking for dynamic, energetic and committed candidates to fill the position as:

Position: Enoc Officer     - Based in Phnon Penh (03 Positions)

I.Job Purpose: 
This position is required to monitor and maintain day-to-day customer service operation of Ezecom. Provide responsible of monitoring, maintaining and remote troubleshooting whole technical support and incident resolution. Maintain and control customers' services availability, notification, update the status and track records.

II.Job Description
• Monitor, maintain service availability for customer to meet service level agreement
• Keep on time for appointments with customers requested.
• Follow-up Colleagues inside EZECOM to provide service to EZECOM Customers.
• Pass details of potential customers or upgraded sales leads to the EZECOM Sales Team.
• Provision and activate the services offering customers
• Faulty identification of network problems, and fast rectification by coordinating with vendors/ suppliers/field engineers/contractors
• Restore service as quickly as possible to minimize impact customer's business
• Operation and maintenance NMS alert system to response incident on time
• Ensure network quality and minimize impact customer's businesses
• Receive, document and record all incidents notification in system
• Troubleshoot and escalate ticket to higher level for customers and network issue
• Ensure network performance for customer's business continuity
• Closely monitor network operation and follow up with customers with specific time for incident

III.Job Requirements
• Basic understanding about layer2 switching and layer3 routing
• Basic networking, IP Internet knowledge
• Experience with Modems, Wi-Fi, TCP/IP, Routers, Switches, VPN, Firewall, WiMAX, xDSL, Fibre Optic and other internet related technologies.
• Ability to travel on company business, potentially to other Provinces.
• Prior experience as a Team Leader or Supervisor is desirable.
• Flexible to work outside of normal business hours when required.
• Minimum 1 year experience from ISP company

We are offering a competitive remuneration package, attractive long-term career prospects with friendly, exciting and challenging working environment:

 - 5 Working Days/Week
 - Full Public Holiday
 - 24/7 Insurance
 - Annual Bonus
 - Annual Salary Increment
 - Staff Internet Package
 - Continuous Training & Career Development
 - Study Support Package

Interested candidates should submit their applications, Cover Letter clearly indicating Position applied for, with current photo and the expected salary to HR Department at EZECOM Office or via email. Competitive salary and benefits will be offered based on qualifications and experiences. 

Head Office: #7D, Cambodian Chamber of Commerce Building, Russian Blvd, Ground floor, Phnom Penh: 
• E-mail  : careers@ezecomcorp.com 
• Tel  : 099 555 007, 017 287 004
• Deadline        : 15-Sep-2019
Only short- listed candidates will be contacted for interview.


Install Coordinator

Dateline:  2019-09-30

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Marketing Chinese Specialist

Dateline:  2019-09-30

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Noc Manager

Dateline:  2019-09-15

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Enoc Officer

Dateline:  2019-09-15

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It Infrastructure Manager

Dateline:  2019-09-15

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Pre-sales & Project Coordinator

Dateline:  2019-09-15

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Web Developer

Dateline:  2019-09-15

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Technical Service Officer

Dateline:  2019-09-15

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Application Engineer

Dateline:  2019-09-15

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Chinese Translator

Dateline:  2019-09-15

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Sales Officer (chinese Speaker)

Dateline:  2019-09-15

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Senior Sales Officer (chinese Speaker)

Dateline:  2019-09-15

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Driver

Dateline:  2019-09-15

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Inventory Accountant

Dateline:  2019-09-15

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Noc Engineer

Dateline:  2019-09-15

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Customer Service Officer (chinese Speaker)

Dateline:  2019-09-15

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Sponsorship Trainee

Dateline:  2019-09-15

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Transmission Engineer

Dateline:  2019-09-15

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Network Engineer

Dateline:  2019-09-15

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Sales Trainee

Dateline:  2019-09-15

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Call Center Officer

Dateline:  2019-09-15

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Maintenance Technician

Dateline:  2019-09-15

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Sales Officer

Dateline:  2019-09-15

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