Careers

EZECOM, Cambodia’s premium internet service provider, was found in 2007 to serve the rapidly expanding business and residential market in Cambodia. Our company has incorporated its own fiber optic, world Class Data center, MPLS, VPLS, Cloud services and other VAS services for enterprise solutions with our world class 24/7 technical support.

We are now looking for dynamic, energetic and committed candidates to fill the position as:

Customer Service Officer     - Based in Phnom Penh      (03 Positions)
                      
Job Purpose: To provide a professional customer service to the company’s client and ensure that all customer’s feedback or complaint are effectively addressed and work closely with all relevant stakeholders to improve the customer service that may necessary.  

I.Job Description
•Handle the customer question, complaints and billing with the highest degree of courtesy and professionalism.
•Offers alternative solutions where appropriate with the objective of retaining customer's benefits.
•Handle work transactions in connection with activation of new customer accounts in BS2 system.
•Answers customer requests or inquiries concerning services, billing, claims, and reports problem areas.
•Responsible for improving customer retention through programs and service provided to the Customer.
•Make recommendations according to customer’s needs on features, accessories, and upgrades service plan.
•Respond to customers in a polite and courteous manner, especially in stressful situations.

II.Job Requirements
•At least 1 years working experienced with related field.
•Language proficiency in English, Chinese speaking ability is an advantage,
•Good computer knowledge – MS Office.
•Experience with ISP/telecom/IT market is advantaged.
•Strong customer focus with experience with superior negotiation skills and billing skills.

Interested candidates should submit their applications, Cover Letter clearly indicating Position applied for, with current photo and the expected salary to HR Department at EZECOM Office or via email. Competitive salary and benefits will be offered based on qualifications and experiences.
Head Office: #7D, Cambodian Chamber of Commerce Building, Russian Blvd, Ground floor, Phnom Penh:
E-mail                         : careers@ezecomcorp.com
Tel                               : 099 555 007, 012 287 004
Please state the place you would like to apply for.
Only short- listed candidates will be contacted for interview.
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