Careers

EZECOM, Cambodia’s premium internet service provider, was found in 2007 to serve the rapidly expanding business and residential market in Cambodia. Our company has incorporated its own fiber optic, world Class Data center, MPLS, VPLS, Cloud services and other VAS services for enterprise solutions with our world class 24/7 technical support.

We are now looking for dynamic, energetic and committed candidates to fill the position as:

Position: Officer, Customer Service
Hiring: 01
Location: Phnom Penh

Job Responsibilities:
  • Handle the customer question, complaints and billing with the highest degree of courtesy and professionalism.
  • Offers alternative solutions where appropriate with the objective of retaining customer's benefits.
  • Handle work transactions in connection with activation of new customer accounts in BS2 system.
  • Answers customer requests or inquiries concerning services, billing, claims, and reports problem areas.
  • Responsible for improving customer retention through programs and service provided to the Customer.
  • Make recommendations according to customer’s needs on features, accessories, and upgrades service plan.
  • Respond to customers in a polite and courteous manner, especially in stressful situations.
Job Requirements:
  • At least 1 years working experienced with related field.
  • Language proficiency in English, Chinese speaking ability is an advantage,
  • Good computer knowledge – MS Office.
  • Experience with ISP/telecom/IT market is advantaged.
  • Strong customer focus with experience with superior negotiation skills and billing skills.
How to Apply:
For interested candidates, we would like you to send your application along with salary and position indicating to our team, Candidate Experiences, with the location and contact as following:
  • E-mail: pot.nimol@ezecomcorp.com
  • Tel: 078 295 281 / 099 555 007
  • Address: Head office, #7D, Cambodian Chamber of Commerce Building, Russian Blvd, Ground Floor, Phnom Penh
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