Careers

EZECOM, Cambodia’s premium internet service provider, was found in 2007 to serve the rapidly expanding business and residential market in Cambodia. Our company has incorporated its own fiber optic, world Class Data center, MPLS, VPLS, Cloud services and other VAS services for enterprise solutions with our world class 24/7 technical support.

We are now looking for dynamic, energetic and committed candidates to fill the position as:

Team Leader, Technical Service- Based in Phnom Penh (1 Positions)

I. Job Description
  • Provides quality service by enforcing quality and customer service standards.
  • Contributes to team effort by accomplishing related results as need.
  • Maintains professional and technical knowledge be attending educational (internal).
  • Keep staff members on time for appointments.
  • Keep records of service and keep system data up to date.
  • Identify skill gaps for staff and suggest solutions to improve their skill.
  • Perform daily support team under control theirs schedule.
  • Monitor Service and Support Team effectiveness and keep records.
  • Suggest improvements to Management.
  • Perform quality service to deliveries EZECOM Customer.
  • Perform quick and proactive for solving customer's problems with internet connection.
  • Encourage and foster a Teamwork and Knowledge Sharing environment with Staff.
  • Be prompt to perform actions to assist EZECOM Customers.
  • Promptly escalate issues and concerns to Management as required.
  • Follow-up Colleagues inside EZECOM to provide service to EZECOM Customers.
  • Maintain good communication with other EZECOM Staff.
  • Maintain good relationships with EZECOM Customers and Potential EZECOM Customers.
  • Pass details of potential customer or upgraded sales leads to the EZECOM Sales Team.
  • Report customer's complaints or request or suggestion to Customer Care Supervisor or Manager.
II. Job Requirements
  • Ability to organize team schedule.
  • Experience with Modems, Wi-Fi, TCP/IP, Routers, Switches, VPN, Firewall, Fiber Optic and other internet related technologies.
  • Experience with common Computer Operating Systems and Internet Related Applications. eg; Microsoft
  • Windows, Internet Explorer, E-Mail etc.
  • Experience in a Customer Service-related field of work.
  • Excellent Interpersonal and communication skills for Khmer and English and Chinese is a plus.
  • Prior Work Experience in the IT and or Communications fields are desirable.
  • Prior experience as a Team Leader or Supervisor is desirable.
  • Flexible to work outside of normal business hours when required. 

 Interested candidates should submit their applications, Cover Letter clearly indicating Position applied for, with current photo and the expected salary to HR Department at EZECOM Office or via email. Competitive salary and benefits will be offered based on qualifications and experiences.


 Head Office: #7D, Cambodian Chamber of Commerce Building, Russian Blvd, Ground floor, Phnom Penh:
• E-mail                         : careers@ezecomcorp.com
• Tel                               : 099 555 007, 012 287 004
• Applied Position       : (Please specify position title here)
Please state the place you would like to apply for.
Only short- listed candidates will be contacted for interview.

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