Careers

EZECOM, Cambodia’s premium internet service provider, was found in 2007 to serve the rapidly expanding business and residential market in Cambodia. Our company has incorporated its own fiber optic, world Class Data center, MPLS, VPLS, Cloud services and other VAS services for enterprise solutions with our world class 24/7 technical support.

We are now looking for dynamic, energetic and committed candidates to fill the position as:

Manager, Customer Operation - Based in Phnom Penh (1 position)

I. Job Responsibilities and Duties:
· Oversee the overall performance customer service team that interface with customers operation.
· Being able to influence and direct their work towards customer satisfaction.
· Look for continuous methods of improving the overall operation, by recommending negotiating and implementing the necessary action plan.
· Manage customer registering, activating, forcing invoice, and welcoming call
· Plan, train & review teamwork who respond for providing customer service and cashier functions
· Manage and responsible for accurate cash collection in his/her design area
· Maintain a pleasant helpful relationship with customers and co-workers.
· Handle and resolve customer complaints and respond promptly to customer inquiries
· Review and check work of subordinates such as reports, records, and applications for accuracy and content and correct the errors
· Make recommendations to manage concerning staff and improvement of procedures
· Coordinates and leads staff meetings to clarify processes; creates uniform work habits
· Manage the work of office, administrative, and CSV /Cashier teams to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors, or problems
· Manage of receptionist who performs various administrative tasks, including answering telephones and giving information to the public and customers
· Staff recruitment and appraisals
· Initiate customer's survey and service activation process

II. Job Requirements and Qualifications:

· In-depth knowledge of customer service principles and practices
· Able to develop positive working relationships with people at all levels.
· Experience of complaint resolution and feedback response either by phone or face to face
· Experience of dealing effectively with challenging and concerned customer
· High standard of product knowledge, Supervisory experience, Communication skills, Problem analysis & problem-solving, Decision-making, Planning and organizing, Good organizational and prioritizing skills, Proficiency in MS Office applications.

 Interested candidates should submit their applications, Cover Letter clearly indicating Position applied for, with current photo and the expected salary to HR Department at EZECOM Office or via email. Competitive salary and benefits will be offered based on qualifications and experiences.


 Head Office: #7D, Cambodian Chamber of Commerce Building, Russian Blvd, Ground floor, Phnom Penh:
• E-mail                         : careers@ezecomcorp.com
• Tel                               : 099 555 007, 012 287 004
• Applied Position       : (Please specify position title here)
Please state the place you would like to apply for.
Only short- listed candidates will be contacted for interview.

Executive, Digital Engagement

Dateline:  2020-10-31

Detail
Cloud Solutions Architect

Dateline:  2020-10-31

Detail
Senior Manager, Pr & Digital Communications

Dateline:  2020-10-31

Detail
Data Scientist

Dateline:  2020-10-31

Detail
Supervisor, Data Center

Dateline:  2020-10-31

Detail
Technician, Data Center

Dateline:  2020-10-31

Detail
Head, It Infrastructure

Dateline:  2020-10-31

Detail
Project Management Associate

Dateline:  2020-10-31

Detail
Senior Engineer, It Security

Dateline:  2020-10-31

Detail
Senior Engineer, Application

Dateline:  2020-10-31

Detail
Executive, Marketing Communication & Production

Dateline:  2020-10-31

Detail
Officer, Fiber Network

Dateline:  2020-10-31

Detail
Engineer, Provisioning

Dateline:  2020-10-31

Detail
Engineer, Service Quality

Dateline:  2020-10-31

Detail
Engineer, Network Quality

Dateline:  2020-10-31

Detail
Engineer, Ip Network

Dateline:  2020-10-31

Detail
Manager, Customer Operation

Dateline:  2020-10-31

Detail
Manager, Project Implementation

Dateline:  2020-10-31

Detail
Engineer, Project Implementation

Dateline:  2020-10-31

Detail
Executive, Cloud Service

Dateline:  2020-10-31

Detail
Officer, Install Coordination

Dateline:  2020-10-31

Detail
Engineer, System

Dateline:  2020-10-31

Detail
Technical Service Officer

Dateline:  2020-10-31

Detail
Senior Executive, Business Finance

Dateline:  2020-10-31

Detail
Trainee Technical Service

Dateline:  2020-10-31

Detail
Sales Officer

Dateline:  2020-10-31

Detail