Careers

EZECOM, Cambodia’s premium internet service provider, was found in 2007 to serve the rapidly expanding business and residential market in Cambodia. Our company has incorporated its own fiber optic, world Class Data center, MPLS, VPLS, Cloud services and other VAS services for enterprise solutions with our world class 24/7 technical support.

We are now looking for dynamic, energetic and committed candidates to fill the position as:

Position: Officer, BSS/OSS Support
Hiring: 01
Location: HQ, Phnom Penh

Job Responsibilities and Duties:
  • Day-to-day operation, administration and maintenance of BS/OS systems
  • Provide front line support to users creating BSS tickets
  • Resolve tier one BSS/ OSS application cases
  • Coordinate with other IT and Technical teams on Tier 2 & 3 case resolution
  • Support end user BSS/ OSS application training material development and delivery
  • Provide end user training and execute business system information sharing and training sessions.
  • Provide monthly case reporting to management.
  • Support Network Operation Centre on 24/7standby basis to conduct system fault investigation, resolution and the necessary escalation
  • Perform system tuning, health check, alarm check, and verification checks to ensure optimal system performance and continuous uptime
  • Prepare and implement SOPs so as to ensure efficient fault management
Job Requirements and Qualifications:
  • 1+ years of experience in a similar capacity. Experience in ISP/ Telco
  • Diploma/ Certificate in computer science/ IT
  • Knowledge in ISP related systems troubleshooting
  • Maintains honest and open relationships with end users.
  • Completes tasks effectively and efficiently, strives to complete tasks within users’ needs.
  • Able to problem solve to resolve end users challenges and/or project requirements.
  • Self-learner and starter, eager to learn new application features and functionalities.
How to Apply:
For interested candidates, we would like you to send your application along with salary and position indicating to our team, Candidate Experiences, with the location and contact as following:
  • E-mail: careers@ezecomcorp.com
  • Tel: 099 555 007, 078 295 281
  • Address: Head office, #7D, Cambodian Chamber of Commerce Building, Russian Blvd, Ground Floor, Phnom Penh
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