Officer, Technical Service

EZECOM, Cambodia’s premium internet service provider, was found in 2007 to serve the rapidly expanding business and residential market in Cambodia. Our company has incorporated its own fiber optic, world Class Data center, MPLS, VPLS, Cloud services and other VAS services for enterprise solutions with our world class 24/7 technical support.

We are now looking for dynamic, energetic and committed candidates to fill the position as:

Position: Officer, Technical Service

Hiring: 02

Location: HQ, Phnom Penh

Job Responsibilities and Duties:

Install internet connection and other communication connections for customer following to procedures;
Resolve technical issues for customers on the phone and by visiting the customer’s site;
Keep records of service to customers;
Keep track of company stock/equipment and property;
Escalate and report issues and concerns to supervisor and manager as required;
Perform professional communication with customers by face to face, on the phone and email;
Provide details of potential customers or upgraded sales leads to the Sales Team;
Follow up processes, policies, and procedures;
Any other related tasks as assigned from time to time by Manager.

Job Requirements and Qualifications:

Bachelor Degree in Computer Science or other related fields;
Experience with Modems, Wi-Fi, TCP/IP, Routers, Switches, VPN, Firewall, WiMAX, XDSL, Fibre Optic and other internet related technologies;
Experience with common computer operating systems and Internet related Applications eg; Microsoft Windows, Internet Explorer, Emails;
Be good at speaking and writing in English;
Ability of Chinese Speaking is a MUST;
Be good at communication, initiative, patient, and problem solving;

How to Apply:

For interested candidates, we would like you to send your application along with salary and position indicating to our team, Candidate Experiences, with the location and contact as following:

E-mail: careers@ezecomcorp.com
Tel: 099 555 007, 078 295 281
Address: Head office, #7D, Cambodian Chamber of Commerce Building, Russian Blvd, Ground Floor, Phnom Penh


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