Careers

EZECOM, Cambodia’s premium internet service provider, was found in 2007 to serve the rapidly expanding business and residential market in Cambodia. Our company has incorporated its own fiber optic, world Class Data center, MPLS, VPLS, Cloud services and other VAS services for enterprise solutions with our world class 24/7 technical support.

We are now looking for dynamic, energetic and committed candidates to fill the position as:

Position: Officer, Call Center

Hiring: 01

Location: Phnom Penh


Job Responsibilities:

  • Provide first level Technical guidance and assistance to EZECOM Customers on the phone, to resolve technical Issues with EZECOM provided services.
  • Assist EZECOM Customers on the phone with other enquiries.
  • Communicate professionally with EZECOM Customers (potential Customers) by Phone, E-Mail &SMS.
  • Be prompt to perform actions to assist EZECOM Customers.
  • Well follow-up with Colleagues to provide best service to EZECOM Customers.
  • Report customer’s complaints or request or suggestion to Call Center Supervisor.
  • Escalate issues and concerns to Supervisor and Managers as required.
  • Maintain good communication with other EZECOM Staff.
  • Well escalation and follow up the pending case with related departments or section
  • Other task assign by Manager and Head of Department.

Requirements:

  • Experience with Modem, Wi-Fi, TCP/IP, Router, Switches, VPN, Firewall, Fibre Optic and other internet related technologies.
  • Ability to communicate in Chinese
  • Experience with common Computer Operating Systems and Internet Related Applications. eg; Microsoft Windows, Internet Explorer, E-Mail etc.
  • Experience in a Customer Service related field of work.
  • Ability to Solve Problems.
  • Excellent Interpersonal and communication skills for both Khmer and English (verbal & written).
  • Punctual, Patient and Enthusiastic.
  • Flexible to work on a rotating schedule and able to work under pressure.
  • Ability to work effectively in a Team environment.
  • Ability to learn quickly and willing to show initiative.
  • Male or Female (People with disabilities are encouraged to apply).

How to Apply:

For interested candidates, we would like you to send your application along with salary and position indicating to our team, Candidate Experiences, with the location and contact as following:

  • E-mail: pot.nimol@ezecomcorp.com
  • Tel: 078 295 281 | 099 555 007
  • Address: Head office, #7D, Cambodian Chamber of Commerce Building, Russian Blvd, Ground Floor, Phnom Penh
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