Careers

EZECOM, Cambodia’s premium internet service provider, was found in 2007 to serve the rapidly expanding business and residential market in Cambodia. Our company has incorporated its own fibre optic, world Class Data center, MPLS, VPLS, Cloud services and other VAS services for enterprise solutions with our world class 24/7 technical support.

We are now looking for dynamic, energetic and committed candidates to fill the position as:

Call Center Officer     - Based in Phnon Penh (06 Positions)

I. Job Purpose: 

• Verbal support on phone for all enquiry of customer call in

• Provide the first level of Technical guidance and other enquiries

• To improve customer centric call center and maximize the high level of quality service

II. Job Description
• Provide first level Technical guidance and assistance to EZECOM Customers on the phone, to resolve technical Issues with EZECOM provided services.
• Assist EZECOM Customers on the phone with other enquiries.
• Communicate professionally with EZECOM Customers (and potential Customers) by Phone, E-Mail, and SMS.
• Be prompt to perform actions to assist EZECOM Customers.
• Well follow-up with Colleagues to provide best service to EZECOM Customers.
• Report customer’s complaints or request or suggestion to Call Center Supervisor.
• Escalate issues and concerns to Supervisor and Managers as required.
• Maintain good communication with other EZECOM Staff.
• Well escalation and follow up the pending case with related departments or section
• Other task assign by Manager and Head of Department.

III. Job Requirements
• Bachelor Degree in any fields.
• Ability to speak Chinese is a plus.
• Experience with common Computer Operating Systems and Internet Related Applications. eg; Microsoft Windows, Internet Explorer, E-Mail etc.
• Experience in a Customer Service related field of work.
• Ability to Solve Problems.
• Excellent Interpersonal and communication skills for both Khmer and English (verbal & written). 
• Punctual, Patient and Enthusiastic.
• Flexible to work on a rotating schedule and able to work under pressure.
• Ability to work effectively in a Team environment.
• Ability to learn quickly and willing to show initiative.
• Male or Female (People with disabilities are encouraged to apply).

Interested candidates should submit their applications, Cover Letter clearly indicating Position applied for, with current photo and the expected salary to HR Department at EZECOM Office or via email. Competitive salary and benefits will be offered based on qualifications and experiences. 

Head Office: #7D, Cambodian Chamber of Commerce Building, Russian Blvd, Ground floor, Phnom Penh: 
• E-mail         : careers@ezecomcorp.com 
• Tel         : 099 555 007
• Applied Position : (Please specify position title here)
• Deadline : 30- November- 2018
Only short- listed candidates will be contacted for interview.

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Dateline:  2018-12-31

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Trainee Install Coordinator

Dateline:  2018-12-10

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Network Ip Engineer

Dateline:  2018-12-15

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Head Of Product Development

Dateline:  2018-12-15

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Noc Engineer

Dateline:  2018-12-15

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Technician

Dateline:  2018-11-30

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It Support Trainee

Dateline:  2018-11-30

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Graphic Designer

Dateline:  2018-11-30

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Digital Engagement Executive

Dateline:  2018-11-30

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Dc Supervisor

Dateline:  2018-11-30

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Dc Engineer

Dateline:  2018-11-30

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Customer Relation Officer

Dateline:  2018-11-30

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Accountant

Dateline:  2018-11-30

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Accounting Trainee

Dateline:  2018-11-30

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Technical Service Officer

Dateline:  2018-11-15

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Customer Service Officer Chinese Speaking

Dateline:  2018-10-31

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Fixed Asset Trainee

Dateline:  2018-10-31

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Application Engineer

Dateline:  2018-10-31

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Technical Service Trainee

Dateline:  2018-11-30

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Transmission Engineer

Dateline:  2018-11-30

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Application Support Engineer

Dateline:  2018-11-30

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Application Engineer Trainee

Dateline:  2018-11-30

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Web Developer

Dateline:  2018-11-15

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Install Coordinator

Dateline:  2018-11-30

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Sales Trainee

Dateline:  2018-11-30

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Sales Officer

Dateline:  2018-11-30

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