• Major Accountabilities:
1.Handle the customer question, complaints and billing with the highest degree of courtesy and professionalism.
2.Offers alternative solutions where appropriate with the objective of retaining customer's benefits.
3.Handle work transactions in connection with activation of new customer accounts in BS2 system.
4.Answers customer requests or inquiries concerning services, billing, claims, and reports problem areas.
5.Responsible for improving customer retention through programs and service provided to the Customer.
6.Make recommendations according to customer’s needs on features, accessories, and upgrades service plan.
7.Respond to customers in a polite and courteous manner, especially in stressful situations.
•Education and Experience:
1.Bachelor's degree graduated.
2.At least 1 years working experienced with related field.
1.Language proficiency in English, Chinese speaking ability is an advantage,
2.Good computer knowledge – MS Office.
3.Experience with ISP/telecom/IT market is advantaged.
4.Previous customer relation (telephone support) experience.
5.Excellent telephone manner.
6.Strong customer focus with experience with superior negotiation skills and billing skills.
7.Excellent interpersonal skills.
Interested candidates should submit their applications, Cover Letter clearly indicating Position applied for, with current photo and the expected salary to HR Department at EZECOM Office or via email. Competitive salary and benefits will be offered based on qualifications and experiences.
Head Office: #7D, Cambodian Chamber of Commerce Building, Russian Blvd, Ground floor, Phnom Penh:
• E-mail : email@example.com
• Tel : 099 555 007
• Applied Position : (Please specify position title here)
• Deadline :31-Jan-2019
Please state the place you would like to apply for;
Only short- listed candidates will be contacted for interview.