EZECOM, Cambodia’s premium internet provider, is proud to announce that we have officially achieved ISO 9001:2015 Quality Management System certification by BM Trada, one of the market leaders in testing, inspection and certification services.
EZECOM is the first ISP in Cambodia to have got such acclaim. However, this isn’t the first time that we have achieved ISO 9001 certification either. Back in June of 2011, we were also the first – and for a long time the only – Cambodian ISP to have ISO 9001:2008 quality certification. This makes EZECOM a two-time first recipient of ISO 9001 quality certification in Cambodia!
Ms. Yuni Lee Heathcote, CEO of EZECOM, said, “We are extremely excited to once again achieve ISO 9001 certification for quality management. ISO has certified more than one million companies in over 170 countries. They have enormous knowledge and experience in terms of quality management services, which means we have such a good resource to tap into in term of experience.The standard has helped us to be more efficient and effective. We don’t need to reinvent the wheel. We simply learn from them and get things done faster and more efficiently, which makes our whole organization more productive.”
Passing certification validates that EZECOM has met the strict requirements of the new ISO 9001:2015 Quality Management System standard. This quality standard is applied to all relevant sections of the company including customer service. By achieving certification, EZECOM once again proves its ongoing commitment to quality and customer satisfaction, fitting of a premium internet provider.
“The ISO certification (QMS) forms a foundation on how we work here in EZECOM. With this very solid foundation, we will be able to adapt the quality work in everything that we do - from HR, the way we manage our people, the way we treat our people, all the way to the products, delivering quality service, the networking, the engineering and even sales aspects. It is important for us to have the quality service in every aspect of the customer lifecycle. By doing this right, it helps us to deliver a better service and quality performance to our customers.” added Ms. Yuni.
For more than a decade EZECOM has been successful in delivering a premium internet service to customers in Cambodia. Looking ahead to the decade forward, EZECOM aspires to be a key player and a driving force in propelling the digital economy for the nation. Our ISO certification today is just one of many byproducts along that journey.